Duration: 5 minutes

Affected Components: API, Account management

Oct 18, 06:17:00 GMT+0
Investigating - We are seeing a increase in API errors resulting in error 500 and 503\. We are currently investigating this incident..

Oct 18, 06:22:00 GMT+0
Resolved - This incident has been resolved. The root cause was a short (< 20 second) internal network outage on our hosting infrastructure. We apologize for any inconvenience caused..

Duration: 30 days

Affected Components: Billing, invoices and payments, Account management

Jul 11, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 11, 07:00:00 GMT+0
Identified - Over the next few days, we are upgrading our email configuration to improve deliverability. During this time, emails from Focsec may arrive with a delay or may be flagged as spam. If you are missing any emails, please check for spam folder. API operations are not affected..

Aug 10, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 38 minutes

Affected Components: API

May 13, 09:58:03 GMT+0
Investigating - We are currently investigating a issue that prevents detecting TOR IPs and downloading the TOR database. .

May 13, 10:12:00 GMT+0
Resolved - This incident has been resolved. The cause was a misconfiguration during a update. We apologize for an inconvenience this may have caused..

Duration: 5 minutes

Affected Components: API

Nov 26, 16:39:14 GMT+0
Investigating - We are currently seeing a small number of API requests resulting in error 500\. We are currently investigating this incident..

Nov 26, 16:44:33 GMT+0
Resolved - The problem has been mitigated and users should no longer see any API errors. The error was caused by a faulty application update. We apologize for any inconvenience this may have caused..

Duration: 2 minutes

Affected Components: API

Nov 18, 22:02:04 GMT+0
Investigating - A small percentage (<1%) of API requests are resulting in error 502, error 503 or error 504\. We are currently investigating this incident..

Nov 18, 22:04:27 GMT+0
Resolved - This incident has been resolved. The root cause was a temporary network outage on one of our backend nodes. All API endpoints are back to normal now. We apologize for any inconvenience this may have caused..

Duration: 15 minutes

Affected Components: API

Jul 3, 13:23:31 GMT+0
Investigating - The API request counts in the X-RequestLimit-RequestsMadeToday and X-RequestLimit-RequestsRemainingToday headers are not calculated correctly. As a result, the API request counts returned may be lower than your actual usage. Your actual API request limits are not affected by this. We are actively investigating this issue..

Jul 3, 13:38:17 GMT+0
Resolved - This incident has been resolved. API requests are now being counted correctly again. The overall API request count shown for today (2024-07-03) may be slightly lower than your actual usage. Your actual API request limits are not affected by this. We apologize for any inconvenience this may have caused. .

Affected Components: API

May 23, 07:13:39 GMT+0
Investigating - A small number of requests received Error 500 when making API calls. The underlying issue was a misconfiguration on our backend. The estimated downtime was 1 minute..

May 23, 07:13:57 GMT+0
Resolved - This incident has been resolved. If you are still seeing errors please contact support@focsec.com.

Duration: 8 minutes

Affected Components: Account management, API

May 11, 10:00:00 GMT+0
Investigating - You may see network timeouts, error 502 or error 503 on some requests. .

May 11, 10:04:00 GMT+0
Resolved - All API and account management systems have been restored. The underlying issue was a fault on one of our cloud nodes. The total partial outage period was <4 minutes. If you are still seeing errors please contact [support@focsec.com](mailto:support@focsec.com) .

Duration: 27 days, 12 hours and 33 minutes

Affected Components: Account management, Billing, invoices and payments

Jan 19, 19:35:27 GMT+0
Investigating - We are currently investigating email deliverability issues. This may result in emails from Focsec being wrongly flagged as spam. While we work on resolving this issue, please check your spam box for emails regarding registration, password recovery or support requests..

Feb 1, 23:00:00 GMT+0
Resolved - The email delivery issues have been resolved. If continue to see our emails being wrongly flagged as spam, kindly notify us at [support@focsec.com](mailto:support@focsec.com).

Duration: 22 minutes

Affected Components: Account management, API, Billing, invoices and payments

Jan 18, 13:58:00 GMT+0
Investigating - We are seeing a high level of 502 errors being returned and currently investigating this incident..

Jan 18, 14:20:17 GMT+0
Resolved - This incident has been resolved..

Duration: 5 minutes

Affected Components: API

Dec 26, 15:41:47 GMT+0
Investigating - We are currently investigating this incident..

Dec 26, 15:46:32 GMT+0
Resolved - This incident, caused by a internal networking error, has been resolved and all APIs should be working again. We apologize for any inconvenience this may have caused..

Duration: 43 minutes

Affected Components: API

May 22, 10:03:37 GMT+0
Investigating - From 2023-05-22 09:50 UTC to approximately 2023-05-22 10:00 UTC there was a small number of API requests receiving HTTP 500 server errors. We are actively investigating the cause..

May 22, 10:46:34 GMT+0
Resolved - This problem has been resolved. Only a If you are still receiving any 500 response errors, please contact support@focsec.com.

Duration: 11 hours and 56 minutes

Affected Components: API

May 10, 01:04:54 GMT+0
Investigating - We are seeing high latency response times on the API. We are actively investigating this issue..

May 10, 02:06:37 GMT+0
Identified - This issue has been identified and we are working on a solution. Most API response times are back to normal, but we are still seeing some high latency spikes. Our team is working on additional fixed to fully restore performance. We are also seeing a small number of API errors (502) related to this issue..

May 10, 02:20:42 GMT+0
Monitoring - We are seeing API response times further improving and you should see normal performance on all API endpoints. We continue to monitor our systems for any latency spikes. If you are still seeing slow response times, please contact technical support at [support@focsec.com](mailto:support@focsec.com).

May 10, 13:01:22 GMT+0
Resolved - This issue has been resolved and API response times are fully back to expected levels. We apologize for any inconvenience this incident may have caused The high latency was caused a combination of networking issues on our hosting infrastructure and a unusual high number of complex queries being executed in our database. We have provisioned more computing capacity for our database and further improved our auto-scaling capabilities to avoid this issue in the future..

Duration: 5 hours and 36 minutes

Affected Components: Account management

Dec 17, 06:30:00 GMT+0
Resolved - The issue was resolved. If you still have problems accessing internal account pages please contact support@focsec.com.

Dec 17, 00:54:00 GMT+0
Investigating - The account management pages are currently not working. We are investigating this incident. API calls are not affected..

Duration: 3 minutes

Affected Components: API, Account management, Billing, invoices and payments

Nov 1, 12:03:00 GMT+0
Completed - Maintenance has completed successfully.

Nov 1, 12:00:00 GMT+0
Identified - All systems, including the API, will experience a short (<3 minute) downtime on 2022-11-01 at some time between 1300-1900 UTC. This is for a forthcoming [emergency OpenSSL patch](https://mta.openssl.org/pipermail/openssl-announce/2022-October/000238.html) expected to be released on the aforementioned date. Unfortunately we are unable to give a exact time frame since this depends on the public release of the OpenSSL team..

Nov 1, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 2 hours and 57 minutes

Affected Components: API

Sep 30, 05:38:06 GMT+0
Investigating - We are seeing a small number of server side errors (HTTP 502, HTTP 503 responses). We are currently investigating this incident..

Sep 30, 05:41:03 GMT+0
Resolved - The issue was resolved. The increased error rate was caused by a faulty database node. The node was automatically taken out of rotation. Less than 1% of API requests were affected by this API disruption..

Duration: 11 hours and 5 minutes

Affected Components: API

Aug 17, 11:26:54 GMT+0
Monitoring - Our hosting provider has notified us about a minor internal network routing disruption that started at 11:20 UTC and was resolved at 11:24 UTC. You may have seen a small number of requests resulting in a HTTP 500, 502 or 503 status..

Aug 17, 11:37:59 GMT+0
Resolved - The issue is now resolved. If you continue to experience issues, please email the support team at: support@focsec.com.

Duration: 6 hours and 2 minutes

Affected Components: API, Account management

Aug 9, 05:18:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Aug 9, 03:18:00 GMT+0
Investigating - We are seeing a significant increase in errors on the API and account dashboard. We are currently investigating this incident..

Aug 9, 09:20:00 GMT+0
Resolved - The issue was resolved and all services should be up and running again. The underlying issue was a faulty database node behaving in unexpected ways. Our operations team will analyze this issue further to ensure it will not happen again. If you are still experiencing any issues, please reach out to support..

Affected Components: Billing, invoices and payments

Dec 7, 13:49:00 GMT+0
Resolved - A outage on the side of our payment provider between 15:49 UTC and 00:09 UTC the following day affected the subscription checkout..

Duration: 2 days and 20 hours

Affected Components: Account management

Nov 24, 14:22:00 GMT+0
Resolved - The issue has been resolved..

Nov 24, 13:14:00 GMT+0
Investigating - We are seeing problems with updating account settings. The issue has been identified..

Duration: 12 days, 6 hours and 33 minutes

Affected Components: API

Sep 30, 16:02:00 GMT+0
Resolved - The issue has been resolved..

Sep 30, 13:43:00 GMT+0
Identified - We are seeing increased latency on all API endpoints. We have identified the issue and it should be resolved within the next hours. .