Focsec - Notice history

All systems operational

API - Operational

99.72% uptime
Aug 2022 · 99.18%Sep · 100.0%Oct · 100.0%

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Aug 2022
Sep 2022
Oct 2022

Account management - Operational

99.72% uptime
Aug 2022 · 99.19%Sep · 100.0%Oct · 100.0%

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Aug 2022
Sep 2022
Oct 2022

Billing, invoices and payments - Operational

100.0% uptime
Aug 2022 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2022
Sep 2022
Oct 2022

Notice history

View current status

Oct 2022

No notices reported this month

Sep 2022

Partial API disruption
ResolvedDegraded performance2 minutes
  • Resolved
    UTC
    Resolved

    The issue was resolved. The increased error rate was caused by a faulty database node. The node was automatically taken out of rotation. Less than 1% of API requests were affected by this API disruption.

  • Investigating
    UTC
    Investigating

    We are seeing a small number of server side errors (HTTP 502, HTTP 503 responses). We are currently investigating this incident.

Aug 2022

Minor network disruption
ResolvedPartial outage11 minutes
  • Resolved
    UTC
    Resolved

    The issue is now resolved. If you continue to experience issues, please email the support team at: support@focsec.com

  • Monitoring
    UTC
    Monitoring

    Our hosting provider has notified us about a minor internal network routing disruption that started at 11:20 UTC and was resolved at 11:24 UTC. You may have seen a small number of requests resulting in a HTTP 500, 502 or 503 status.

API service disruption
ResolvedMajor outage6 hours 2 minutes
  • Resolved
    UTC
    Resolved

    The issue was resolved and all services should be up and running again. The underlying issue was a faulty database node behaving in unexpected ways. Our operations team will analyze this issue further to ensure it will not happen again. If you are still experiencing any issues, please reach out to support.

  • Identified
    UTC
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    UTC
    Investigating

    We are seeing a significant increase in errors on the API and account dashboard. We are currently investigating this incident.

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